At Learning English 365, we value your privacy and the private information we collect in order to provide you with our services. We are not at all interested in sharing or selling your personal details. Any information you provide to us in any of the ways outlined on this page will only be used by us to provide you with courses or learning materials.

In order for our website to work properly and for us to be able to provide you with courses and answer your queries, we use some forms of data, and you can find out all about these in this Privacy Policy.

Types of data we collect
Depending on how you use our site, we may store some data in different ways. We never store personal data unless you specifically allow us to through contacting us or making a purchase. Any data you provide is not shared with any third party for any kind of commercial purpose.

If you contact us via our website, we may store your name, email address and telephone number (if provided). We would only ever use these to contact you regarding your enquiry and to send you our monthly newsletter which you can unsubscribe from at any time.

If you purchased a course from us, then we may store your name, email address, telephone number (if provided) and country of residence (if provided) which we use for necessary correspondence in order to provide you with our services. We may also collect your billing information such as billing address and payment information which we only use to offer refunds in case of cancellation of any course by us or you.

If you visit our website, some details of your visit might be stored in the form of cookies. Some of these are essential to make the website function properly, others are used to improve the way our content is shared and provided. We cannot see any personal details through cookies. Details of the cookies on this site are outlined below:

Cookies
We use cookies for 3 purposes:
– Keeping you signed in if you have an account.
– Understanding how you use our site.
– Providing relevant content.

What are cookies?
A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Google Analytics cookies are used to monitor website usage, we do not collect information such as your name, email address, postal address or phone number using cookies, though your IP address may be used for location purposes, to distinguish mobile & desktop users, browser and OS. For Privacy Policy click here. To opt-out of the cookies click here.

Facebook cookies are placed when you visit our site through Facebook ads. This enables Facebook to personalise possible adverts or posts based on your browsing habits and provide us with your basic information such as country, age and gender to help analyse and modify ads. For Privacy Policy click here. To opt-out of the cookies click here.

Access to your personal information
If you would like to view, amend or delete any information we have on you, please contact us at dsn311@dsn311.com.

How long we keep your personal data
We only keep your information for as long as we need it to provide you with the services or information you have requested, to administer your relationship with us, to comply with the law, or to ensure we do not communicate with those that have asked us not to.
Our general retention period is one year after a record has ceased to be active in order to provide after-sale customer service and to deal with any queries.

Where we store your personal data
We store your data on two different platforms:
• on-premises server
• public cloud-based storage
We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.

Any payment transactions will be encrypted using SSL technology (SSL stands for ‘Secure Sockets Layer’ and creates encrypted connections).
If you purchase a course from us, we may hold your name, address, contact number and IP address. We will only use this information to process the order. Any credit/debit card details are processed by Barclaycard, Stripe or PayPal – our secure online payment gateways.

Your consent
While we will seek consent at the point of collecting your data, in some cases we may process data without consent when we are legally allowed to do so and where it is in our legitimate interests.

You can withdraw your consent at any time by contacting us at info@lerningenglish365.com.
If you request not to receive any further contact from us, we will keep a record so we know not to contact you in the future. This will include your name, email address and preference not to be contacted.

Your rights
We understand that privacy and data are sensitive and important. Under data protection law, you have the following rights:
• The right to be informed: this privacy policy details how and why we collect, store and use your personal data.
• The right of access: you have the right to access the data and information we hold about you. You can request this by contacting us.
• The right to rectification: we want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate by contacting us.
• The right to erasure: you can request that we delete the information we hold on you by contacting us.
• The right to restrict processing: you can let us know how you want us to use your data by getting in touch with us.
• The right to data portability: you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
• The right to object: you can opt-out of hearing from us at any point by contacting us using the contact details below.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.